(Q) Can I order directly from Mary's?
(A) No, Mary's is a distributor to designer /
manufacturer / wholesaler, so we only sell to stores. Please look at our
store listing on our website for a store near you at
(Q) How should I clean my beautiful wedding dress?
(A) First of all, ALWAYS get your dress cleaned after
wearing. If it is not cleaned in a reasonable amount of time after wearing a
yellowing of the fabric may result from prolonged storage. ALWAYS take your
bridal dress to a professional cleaner that specializes in bridal dresses.
Your normal cleaner may damage the precious dress by using the wrong
Make sure preservation do not use the chemical Perchloroethylene. Please
check the internet for some reputable professional bridal gown preservation
(Q) How can I receive a Mary's Catalog?
(A) Please send $5.15 for S/H along with your address.
Please go to our Catalog link for more information.
(Q) How can I locate a store that has the dress I want to try on in stock?
(A) Please look at our store listing on our website
for the phone numbers of stores near you. Please then call the stores and
tell them the style numbers you are interested in.
(Q) How can I receive the fastest and best service?
(A) Make sure the store you are dealing with is an
authorized Mary's Dealer. You can check by seeing if they are listed on our
website. If they are not a reputable Mary's store then their quality and
service may be poor and we want only the best for the brides to be.
(Q) Should I buy from the Internet?
(A) Most of the time buying from the Internet is a bad
idea because your wedding dress is very special and your satisfaction and
good service should be high priorities. Stores in your area can provide the
best service so please leave buying on the Internet as a last resort. If you
are thinking about buying from the internet and taking the dress to a bridal
store, they may not want to help you. In addition, normal alteration stores
may not be familiar with the alteration of the wedding dress and
unfortunately if you do not like the dress, you may be stuck with it.
(Q) There are some internet sites located in China or ship directly from
China that sells your dress. The prices are unbelievably cheap. Are they
(A) No. In the last few months, many Chinese web site
have popped up with every designer's picture. Basically, it's a
site that steals all the major manufactures' picture from other web sites
and tries to lure you with their pricing. They claim they can copy over 2000
different bridal designs from just looking at the little picture that you
also see from the internet. Unfortunately, what they think looks like a
similar copy is not. You will lose your money, Customs Duties and you have
to return what you don't like to China. In addition, all the affiliation
they list like Better Business Bureau are fake.
Google that web site address and the word 'complaint',
then you will find what kind of company you will be dealing with."
(Q) I got a great deal on a dress. Is this deal too good to be true?
(A) If it is a really good deal then it probably is
too good to be true. Please make sure the store is an authorized Mary's
dealer. Make sure they can provide the service and the fitting and also make
sure they are reputable by checking some references.
(Q) Why is the price of my dress so much higher then the suggested retail
(A) The suggest retail price does not include oversize
charges, specialty cut charges, rush charges, shipping, alterations, and
other extra services.
(Q) I really love one particular dress and I know the style number, but
every store I have contacted does not have it in stock. Is there a way to
locate this dress?
(A) If you have one dress you wish to locate and you
know the style number please call our customer service at (281)933-9678 and
they can do a search for you in another area. This takes about 30 minutes,
so please call back after you have given us the style number. Since this
takes a long time, the search is limited to only one dress. Please note, the
store we mention may have already sold that dress so please call them
(Q) Is the color of the picture display the same color as the dress?
(A) Not always. Your monitor and color correction
utilities may change the colors. Different brands, lighting in the room, and
other variables can also make your eyes receiving different color
information. Do not use pictures and magazines as color swatches since
different brands of ink on different types of paper may have different feel.
Ask the store to show you sample swatches and allow for slight dye-lot
(Q) Any final words of advice for a bride to be?
(A) Always try on the dress a final time before taking
home. Never pay in full until you have gotten the dress and tried it on.
(Q) How long would it take to received a dress after it has been order from
an authorized retail store?
(A) 3 ~ 4 months unless we have it in stock. Rush
service is sometimes possible.
(Q) How can I find out the style number of a particular dress when it has a
four letter code with out calling customer service?
(A) Look through our images
(Q) How can I find out my size without going to a retail store?
(A) Look on size chart for dress measurement and not
(Q) What the price of the dress?
(A) See suggested retail price on the picture.
(Q) Can Mary's do special made dresses?
(A) No, but maybe the store can modify your dress.
(Q) Can I order directly from your company?
(A) No see the store listing.
(Q) How can I locate a dress?
(A) Have style ready and call store listing first.
(Q) Why don't the retail store on your website have their physical
(A) Call them for address.
(Q) I sent money for my catalog and have not yet received a catalog and
check has cleared?
(A) It takes 4~6 week for processing. If Still haven't
receive yet, call us with cancel check information for us to check.